MEMBERSHIP TERMS

Membership fees are billed monthly according to the selected membership plan and billing option. Membership service begins once enrollment and laundry preferences have been confirmed.

Members selecting 3-month commitment pricing agree to maintain their selected membership for the full commitment period. Approved travel pauses extend the membership term by the length of the approved pause and do not shorten the original commitment.

Month-to-month memberships continue on a monthly basis until canceled in accordance with the membership cancellation policy.

Membership laundry allowances are based on each scheduled weekly service period. Unused pounds, included services, and missed pickups do not roll over to future weeks or billing periods.

Laundry exceeding the membership’s included weekly weight allowance will be cared for at the preferred member rate of $2.50 per additional pound.

Memberships may be temporarily paused for travel or extended time away from home. Travel pauses require a minimum of 7 consecutive days and are limited to a total of 30 paused days per membership year. House of Lynen kindly requests at least 5 days’ notice when possible.

Travel pauses must cover a full scheduled service period. Partial-week credits are not provided.

During an approved pause, scheduled laundry collections and membership benefits are temporarily suspended.

For commitment memberships, the membership term is extended by the length of the approved pause.

Missed pickups or unused scheduled services that are not part of an approved travel pause are not eligible for refunds, credits, rollover allowances, or replacement service periods.

Pickup schedule changes may be requested and are subject to availability. Members are encouraged to provide as much advance notice as possible.

Month-to-month memberships may be canceled before the next billing cycle. Cancellation requests must be submitted before the upcoming renewal date to prevent the next monthly charge.

3-month commitment memberships remain active for the agreed commitment period. Cancellation terms or exceptions may be reviewed by House of Lynen on a case-by-case basis when extraordinary circumstances arise.

Each member receives a personalized laundry profile. Laundry preferences, including detergent, fragrance, folding, hanging, linen care, and special garment instructions, are kept on file and considered with each collection.